Course Description

Minimizing Human Errors in the Workplace

This course is currently at capacity or unavailable for registration, please contact Customer Service at (732)613-4500 or for more information.

Course ID 2613

In-Person Course

Who Should Attend?
This 2-day, highly interactive workshop is designed specifically for Pharmaceutical, Medical Device and other Life Science Professionals but is applicable to all industries and job functions. Anyone who is responsible for implementing and conducting deviation and human error reduction programs, and those responsible for minimizing unfavorable regulatory citations will benefit greatly from the course. This includes, but is not limited to, professionals in
  • Internal and Supplier Quality
  • Supply Chain Management
  • Technical Support
  • Procurement

You will gain valuable, practical knowledge on why people make mistakes, how to analyze mistakes to get to the real cause of the problem rather perceived causes, and what can be done to minimize future errors by focusing on simple, easily implemented mistake proofing concepts.

Course Description
This 2 day highly interactive workshop provides significant insight into how our brains work, how we learn, why we make mistakes, and what can be done to minimize future errors. This course will prepare participants to effectively analyze errors and significantly reduce future mistakes by using the proven Six Sigma DMAIC (Define, Measure, Analyze, Improve, and Control) methodology and practical case studies. Participants will gain a better understanding of why the errors were made based on focusing on potential rather than the perceived causes.

They will also be able to implement effective mistake proofing prevention methods in training, procedures, process flow, process documentation, and work environments to significantly reduce future mistakes.

DMAIC methodology is critical to this course since it focuses on a systematic method of getting to the “real root cause” and implementing “effective corrective actions that will actually minimize the chance of recurrence”.

“Excellent Interaction, course material, and instructional expertise.“
E.P., IMP Release Manager, Novartis

The key question asked in this training is, “If you do this action, will the problem go away. If not, you do not have the right root cause or corrective action.”

WATCH THE VIDEO...Meet the Instructor and Learn More About this Course

Course Director
Leon (Skip) Krals, Consultant to the Pharmaceutical Industry, Certified Six Sigma Black Belt

Leon (Skip) Krals, is retired and has his own consulting firm, specializing in implementing programs to reduce human errors and deviations and using lean six sigma concepts in both manufacturing and non-manufacturing environments. He was most recently an Associate Director, Business Consulting, for a Fortune 100 pharmaceutical company, focusing on improving operations and quality systems internally and at contract manufacturers. He has over 50 years of business experience in the aerospace, electronics, medical device, and pharmaceutical industries. He is also experienced in developing and implementing large scale business systems using integrated database and web concepts. Mr. Krals is a certified Six Sigma Black Belt and has both taught and used total quality and lean six sigma concepts and tools in supply chain management, finance, human resources, purchasing, public affairs, manufacturing, quality, and various other business activities at numerous companies in North and South America and Europe. He has conducted variations of this highly successful workshop multiple times throughout the United States, Europe, and South America, even at facilities with existing process improvement programs. Mr. Krals earned a BS and MS degree in engineering from Worcester Polytechnic Institute (WPI), and has been a continuous improvement specialist for over 30 years.

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