How do I contact Customer Service?
For assistance call 1 732.613.4500 or contact them via email.
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How should I dress for the course?
Dress code is business casual. We recommend bringing a light jacket or sweater in case the conference room is cool.
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Can I make hotel and flight arrangements through your site?
No we do not. We do however supply links to the hotel where the course is being held. This can be found on the course description page under the venue tab. For confirmed registrants, specific hotel information will be sent to you in your final confirmation package which will be emailed to you approximately three (3) weeks prior to the course start date. Please note that participants must make their own hotel reservations; the cost of the hotel accommodations is not included in the course fee. We recommend that travel/hotel arrangements not be made until final confirmation package is received.
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How can I be added to your mailing list?
Please go to Join our Mailing List and complete the information. Or you can email your information request to Customer Service.
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How can I be removed from your mailing list?
To remove a name or address from our mailing list, we must have the complete address label from the envelope you received from us. You can fax the information to 732.238.9113 or email Customer Service. It may take up to 10-12 weeks to have your name removed from our system. Please note that CfPA works with lists from third parties sources and is not able to remove your name from these lists.
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I changed companies and would like to receive your information at my new location. What do I do?
Please provide us with both your prior company information and your new information. We must have the complete address label from the envelope you received from us; you can fax the information to 732.238.9113 or email Customer Service. It may take up to 10-12 weeks to have the information updated.
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I am unsure of the type of course I should attend. Who can I contact?
Please send all detailed requests and questions via email to our Course Development Department.
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I would like to suggest a topic for a course. How do I do this?
Complete our Topic Suggestion form and someone will contact you for more information.
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I would like to be a speaker at one of your courses. How do I do this?
Please email your resume and a description of your topic of expertise to our Course Development Department.
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I see “The Language Center” services promoted at your booth at various conferences. What is the affiliation between “The Language Center” and CfPA?
CfPA was founded in 1967 and The Language Center has been a part of CfPA for nearly 35 of those years. The Language Center provides technical translation, interpreting and telephone interpretation services to numerous pharmaceutical, medical, healthcare, advertising, legal, and financial institutions. For more detailed information, please visit www.thelanguagectr.com.
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Recently I attended a conference where you offered accredited training as part of the conference program. Are there any other conferences at which you provide training?
For a listing of conferences at which we will be providing training this year, please go to our What's New page. For the last three years CfPA has conducted training at the following major conferences: Interphex, Medical Device Puerto Rico, Powder & Bulk, Society of Cosmetic Chemists Suppliers Day.
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How can I register for an upcoming course?
You can register for scheduled courses through our online registration via our webiste; alternately you may complete the registration form on our brochures found on our webiste and fax it to: 1.732.238.9113 Click here to view all of CfPA's upcoming courses.
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How can I pay for my registration?
We accept credit card (Mastercard, Visa or American Express), check, and for non-U.S. registrants we accept Bank Transfer. An Invoice option is available, but payment MUST be received prior to course start date. If payment has not been received two weeks before the course, a credit card will be required to guarantee admittance. Please note all tuition is payable in US funds net of all charges.
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Your course tuition fee is in US Dollars. Can we also pay in Euros?
No. We have a US account at ABN Amro Bank and all payments must be made to that account in US dollars. Please email Customer Service or call 1 732.613.4500 for more information.
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What discounts are available to me?
We offer an Early Registration discount of $200. This discount requires payment at time of registration and before expiration of the early registration date, otherwise regular tuition will apply. We also offer a Group Discount, which is for two or more enrollments registering at the same time, from the same company, for the same course.
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What is your cancellation policy?
PLEASE NOTE OUR NEW CANCELLATION POLICY FOR 2012 COURSES. ALL cancellations, refunds and credits are subject to a $200.00 processing fee. Applicants may cancel up to four (4) weeks prior to the course start date for a refund. Applicants that cancel less than four (4) weeks prior to the course will be issued a credit that can be used towards a future course up to one year from the date of issuance. No refunds or credit will be issued for those who cancel less than ten (10) working days before the course start date and/or do not attend the scheduled course. Substitutions are permitted at any time. If for any reason, CfPA decides to cancel this course, we are not responsible for airfare, hotel or other costs incurred by the registrant. Program content, schedule and instructors are subject to change without notice.
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I cannot attend the course I registered for. Can someone else from my company attend in my place?
Yes, substitutions are permitted at any time. Simply call our Customer Service Department and notify them. Call 732.613.4500 or contact them via email.
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I am registering online; how will I know my registration has been received?
You should receive an email at the address you entered on the registration form within a few minutes of completing the registration process. If you do not receive an email please contact Customer Service. Please note that this email is not a confirmation of your acceptance into the course; you will receive this at a later date.
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How will I know if I am registered for the course?
Before each course begins, all registrants will receive written confirmation via email including detailed information regarding course location. Contact Customer Service via email or call 732.613.4500 if confirmation is not received two weeks prior to the course.
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What is included in the course tuition ?
In the U.S.: tuition includes continental breakfast, luncheon, breaks, text (if applicable) and course notes. In Europe: tuition includes luncheon, breaks, text (if applicable) and course notes. Please note hotel accommodation is not included; you are responsible for making your own arrangements.
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I have a special needs request. How do I let you know?
If you have any special needs, disabilities, and/or dietary restrictions we may address to make your attendance more enjoyable, please inform us when registering or contact Customer Service by calling 732.613.4500 or contact them via email.
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How do I contact Customer Service?
Call 1 732.613.4500 or contact them via email. When contacting Customer Service via email be sure to indicate the course you are registering for in the subject line.
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How should I dress for the course?
Dress code is business casual. We recommend bringing a light jacket or sweater in case the conference room is cool.
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I need a Visa in order to be able to attend your course. How do I do this?
In order for our offices to apply for a Visa for you, we must first receive FULL PAYMENT of the course fee. After we receive payment, we will process a Visa Request on your behalf and send it to the appropriate Embassy. We will also send you a copy of the request for your records. It is then up to the Embassy whether or not they will grant you the Visa. Please note that it does take 4 - 6 weeks for an Embassy to process the request. Therefore, early registration is highly recommended. Also, when making your course booking, please note on the registration form whether you will require a Visa or not.
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What is Adobe Acrobat Reader, and why do I need it to see your course brochure?
Adobe Acrobat Reader is software that allows you to view and print files that have been saved in PDF format. To open PDF documents offered on our website, you must have version 4.0 or better.
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How can I get Adobe Acrobat Reader?
You can download the latest version for free at www.adobe.com/products/acrobat/readstep2.html, through Adobe's website. Follow their download and install instructions.
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I'm having trouble using Adobe Acrobat Reader. Who can help?
Troubleshooting help from Adobe is available at www.adobe.com/support/products/acrreader.html.
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What do I need to participate in a live CfPA Online Training Course?
You will need an internet connection and a computer with either internal or external speakers for the audio portion. (A high speed connection is recommended).
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What are the Technical Requirements for a live CfPA Online Training Course?
Minimum requirements to attend a CfPA Online Training Course if using Windows include: Windows 98, Me, NT, 2000, or XP, Intel x86 (Pentium 400MHZ +) or compatible processor, Microsoft Internet Explorer 5, 6, Mozilla 1.6 or later, or Netscape 4.7, 7.x, JavaScript and cookies enabled in the browser, 56K or faster Internet connection. Minimum requirements to attend a CfPA Online Training Course if using Mac OS include: Mac OS 10.2.x or later, Internet Explorer 5.2 or Safari 1.1 or later, JavaScript and cookies enabled for the browser.
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Can I verify that my computer setup will work on the day of the Online Training Course?
We recommend that you check your computer at least two or three days prior to the Online Training Course. You may test your computer through the link included in your CfPA Online Training Course registration email confirmation.
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How do I use Internet phone (VOIP) for audio in a training session?
To use Internet phone, ensure that your computer has the following: – a supported sound card – speakers or headphones Note: Audio for the session will come through our computer’s speakers; using this feature does not require telephone use.
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When and how will I receive the login instructions?
All participants registering through the CfPA website will receive an initial confirmation email upon verification of your payment for the Online Training Course. Instructions on logging onto the CfPA Online Training Course will be emailed to you no later than two business days prior to the course start date. Included in your login instructions will be a session number, password, audio information and CfPA contact information.
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Who should I call if I do not receive the login instructions?
You can contact CfPA's Customer Service Department at 732.613.4500 or via email and a representative will be able to help you.
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When do I log in to the CfPA Online Training Course?
You may log into a CfPA Online Training Course within ten minutes before the start time of the course. Log in using the information provided in your email invitation or email reminders.
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When can I get the course notes for the CfPA live Online Training Course?
You will receive an email from CfPA with an attachment containing the course notes. This will be sent to you two business days prior to the Online Training Course.
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What if I have technical problems on the day of the CfPA Online Training Course?
For technical problems call GotoWebinar Tech Support from the U.S. call toll free 800 263 6317 or +1 805 617 7000. For International Support #s: visit GotoWebinar Customer Support at http://support.gotomeeting.com to locate the toll-free support number for your country.
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Where can I verify my local time for the live CfPA Online Training Course?
CfPA Online Training Courses are posted in EST (Eastern Standard Time, New York time). To verify the local time for your location, visit http://www.timeanddate.com.
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What is the cut-off date for registering for a CfPA Online Training Course?
Online (Internet) registrations are accepted until one business day prior to the Online Training Course start date. If you have any questions about your registration, please contact CfPA Customer Service via phone at 732.613.4500 or via email.
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What is included in an individual CfPA Online Training Course registration?
An individual registration includes, ONE Internet connection including the audio presentation and permission to print ONE set of course notes. If your name and email address are used for multiple logins, then CfPA will charge you for each additional email login. For information on multiple (group) registration, please contact CfPA Customer Service via phone at 732.613.4500 or via email.
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Will I receive accreditation or a certificate for attending a CfPA Online Training Course?
All CfPA Online Training Courses offer CEU from The International Association for Continuing Education and Training (IACET). See specific Online Training Course brochure for complete information on any other accreditation/certification available. Also, a certificate of completion will be provided to the person whose name appears on the registration. CEU will be awarded for participation at the rate of .1 CEU per contact hour. CEU will be awarded only upon successful completion of the entire course and submission of all polls and ending evaluation. Certificates will be mailed to the registered participants within two (2) weeks following the Online Training Course.
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What is CfPA's Online Training Course cancellation policy?
"Live" Training - Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. No credit will be issued for no-shows and/or cancellations less than two working days prior to the course.

"On-Demand" Training - No refund or credit will be issued for no-shows and/or cancellations of on-demand training courses. CfPA is not responsible for any outside related costs incurred by registrant's cancellation.
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What is On-Demand Online Training?
CfPA's On-Demand Online Training Courses are recorded versions of the original live sessions available for viewing at your convenience anywhere you have an internet connection. Upon completion of registration and tuition payment, you will be given a password to access the course for up to 48 hours. Course materials are then emailed to you so that you may follow along with the session, take notes and test yourself during the poll times. The course itself is viewed in a WMV format.
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What is CfPA's On-Demand Online Training policy?
Our pre-recorded online training courses are available for viewing at your convenience at your computer. Your registration will be processed within two (2) business days. After payment and registration are complete you will receive an email from onlinetraining@cfpa.com with your password to access the on-demand course. You will have two (2) business days to view the course. You MUST complete all polls and the course evaluation to receive your accreditation certificate for this course.
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How is CfPA's Live Online Training Interactive?
CfPA's Live Online Training is interactive in 3 ways:

(1.) Poll Questions – You will be prompted to answer Poll Questions at the end of each module. This is to review and summarize what you have learned in the module.

(2.) Formative Assessment Techniques – Throughout the online training course, the course director may ask the group a general question about their fields, experience or the course material. Sometimes a course director may want to see a show of hands after asking a question. You can do this by clicking the hand icon on your screen. The course director may also ask the group a "Yes" or "No" question during the presentation. You will do this by clicking on a red X for "No" or a green checkmark for "Yes".

(3.) Q&A with the Course Director – A panel is located on your screen where you would submit your questions to the course director. At the end of the session, the moderator will read the questions aloud (anonymously) where the entire audience can benefit from the answer.
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Can I sample CfPA’s Online Training Courses?
Please click here to view a 15 minute sample clip of our online training courses. Once on the site, go to the left of the page to the "Attend a Session", then click on "Recorded Sessions"; then click to the very last session (on page 2) on the list and click on "CLIPS", then "View".
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Are there group rates for CfPA’s Online Training Courses?
Yes, we offer group rates. Please contact Customer Service at info@cfpa.com or 732-613-4500 for more information on our group rates.

PLEASE NOTE: U.S. Copyright Law protects this program. Multiple participants are not authorized to share access provided to a single registrant. For each individual who attends, a single dedicated seat license must be purchased, or a group rate must have been previously arranged with the Center for Professional Advancement (CfPA). CfPA reserves the right, at its discretion, to cancel or interrupt access to a web-based training class without notice, or to invoice and collect the group rate payment for the class from the single registrant if this requirement has been violated.
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What is the cancellation policy for Online Training, live or on demand?
Cancellations/No Show: No refund or credit will be issued for no-shows and/or cancellations of online training courses. CfPA is not responsible for any outside related costs incurred by registrant’s cancellation.
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